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Frequently Asked Questions

When will I receive my E-ticket?

Most E-tickets are instant and will be emailed to the email address provided. If your ticket is not instant, it will state in the ticket description and will be emailed within 72 hours.

Is my ticket mobile ready?

Your ticket will display ‘mobile ready’. If it does not show as mobile ready, please print a copy to hand to the venue.

I have not received my ticket.

Check your junk/spam in the first instance. If not received, please email and we will re-send them to you.
*If you are travelling within 48 hours, please call our contact centre.

What are the cancellation terms of my ticket?

The cancellation terms are clearly stated on the website when booking your ticket and will appear on your e-ticket.

My plans have changed, how do I cancel my ticket?

Your ticket can be cancelled as per the cancellation terms on the website and printed on your ticket. Please call our contact centre or email us if outside of 72 hours. If within this period, please contact Out of Hours.

Your refund will be processed within 72 working hours.

My plans have changed, and I need to amend my ticket.

Your booking will need to be cancelled and a new booking made via the website. Please check the terms on your ticket first.

To cancel: if your booking is outside of 72 hours, please call our contact centre or email us to cancel your ticket. If your booking is within 72 hours, please contact our out-of-hours telephone number to cancel your ticket.

I have lost my ticket.

Don’t worry, your E-tickets can be re-sent. Your ticket would have been emailed to you, but if you require a copy, please email us and we will re-send them to you.
*If you are travelling within 72 hours, please call our contact centre.

I can’t find my booking reference or E-ticket.

Call our contact centre and we will locate your booking and email your E-ticket.

The venue was closed on the day of visit. What now?

Contact us via email with your booking reference and we will investigate and be in touch.

Who do I contact if I need to speak to someone?

We have a friendly UK Customer Service Contact Centre, open Monday-Friday 10-4pm.

Contact us: 0121 818 1658
Email: [email protected]
Out of Hours: 0121 314 0270 (only to be used if abroad or travelling within 72 hours and the contact centre is closed)

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